This complaint procedure relates to all complaints that are the result of the actions, or the nonfulfillment, of a person acting on behalf of Taalbureau Huijts.
A complaint can be submitted in the following ways:
Every complaint received in writing (by email or letter) by Taalbureau Huijts will be forwarded to the person responsible for handling this complaint.
After Taalbureau Huijts receives a complaint in writing (by e-mail or letter), a confirmation e-mail will be sent to the complainant within 5 working days.
If more information is required to be able to process the complaint, the person responsible for the complaint will contact the complainant. Contact can be made by telephone or in writing. Should the complaint be rejected then the complainant will be informed per email within 4 weeks of receipt.
If necessary, the person responsible for handling the complaint will consult with other employees or with the complainant's teacher. The person responsible for handling the complaint then proposes a solution or possible solution directions.
If the complainant agrees with the solution, then agreements will be made to that end.
If the complainant and Taalbureau Huijts cannot reach agreement on the handling of a complaint, the complainant can take the following actions: